Channels
Customer service and relationships connected across every channel. We bring WhatsApp, email, chat and phone into a single flow, with AI agents that handle repetitive requests and hand the rest to your team.
What usually gets stuck
Messages get lost between WhatsApp, email and phone, and customers wait too long for an answer.
The team spends the day answering the same questions.
Collections, retention and win-back depend on someone remembering to send a message.
What we deliver
Omnichannel service
Every channel in one inbox, with customer history and routing rules for your team.
Chatbots and AI agents
24/7 service on WhatsApp and on your site. The agent answers, qualifies and books, and hands the conversation to a person when needed.
Outbound communication
Email and WhatsApp sequences for collections, retention and win-back, with opt-out and send controls.
CRM
Contacts, deals and conversations logged in the CRM automatically, with no manual data entry.
Alerts and tracking
Notifications to the team when an important contact arrives, and dashboards with volume, response time and results by channel.
Where werun comes in
We map where your customers come in, what they ask and where conversations stall. We automate first what takes the most team time and track service quality after each delivery.
Related work
FAQ
Will the AI agent replace my team?
No. It handles repetitive questions and simple tasks such as qualifying and booking. When a conversation needs a person, it goes to your team with the full context.
Does it work with the WhatsApp and CRM I already use?
In most cases, yes. We use the official WhatsApp API and integrate with the main CRMs. We confirm feasibility during the diagnosis.
How is it priced?
It can be a defined project or an ongoing AI Workstream. Usage costs, such as messages and AI models, are visible to you from the start.
Want to talk about this?
Let’s talk